Anonymous
map-marker Omaha, Nebraska

Terrible coffe order n terrible service with my Fift card. It was 15.00

I want a phone call regarding this matter and I am requesting a refund!! Call for explanation of what transpired. 402-670-****. I am a very regular customer. 84 n Park Drive Location. Omaha. NE
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Latrece A Fqr

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Verified Reviewer

Having problems receiving my merchandise

I ordered two little batteries and they are additional trying to charge me brow shipping which have already charged me ground shipping in the total and Im trying to retrieve my package online and I cant very *** mad right now
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bethalto, Illinois

My rewards

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It was a miscommunication is all. I thought my rewards expired quickly when in fact they do not. It was my mistake.
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Darshan Yje

Battery

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It was all adds when I called. I need to talk to a representative.
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Anonymous
map-marker Atlanta, Georgia

Scooter Store Customer Care Review

When my great grandmother got her scooter it did not work and they just but my experience was that they would not help me they will not come they always have excuses not to and they are not nice but they will charge you for something that does not work unknown
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Buyer Beware

β€œBuyer beware – Scooter Store sells products they don’t have and then holds your money!!!!” I made a purchase - My credit card was hit immediately - They don't have the product - I received an email that they did not have the item and my money would be returned in a week or so????? Shopping cart Product image Description Quantity Price Vilano Bikes - 3 in 1 Tricycle & Learn to Ride Trike1 Vilano Bikes - 3 in 1 Tricycle & Learn to Ride Trike Pink 1 $ 119.00 Cost summary Description Price Subtotal $ 119.00 Shipping Free Total Your order is confirmed We've accepted your order, and we're getting it ready. A confirmation email has been sent to xxxxxxxx Come back to this page for updates on your order status.
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Reason of review:
Order processing issue
Hansel Chy
map-marker Dallas, Georgia

Repair Service Review

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I can't fine any one or a phone number to call for repair every darn number won't work that is on my mother's paper work please a phone number that work, s I am really just mad please call me at 678 316 ****
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Reason of review:
Poor customer service
Anonymous
map-marker Leicester, Massachusetts

Chair just stops,battery wont hold a charge,bolts fell out under the seat,

last week my chair stopped in the middle of the road,was by myself and I only have 1 leg, I am so sad HELP the battery wont hold a charge,all the bolts fell out from under the seat except one of them,my pouch in the back of my chair came apart inside the seam let go and I can not put anything back there,never had a good experience with the scooter store,I am in need of some serious help what's a guy with only one leg is to do please help me resolve this issue with my power chair thanks my e-mail site is jimssite1@***.com
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2 comments
Hansel Chy

If you get a number please share I can't get a working number

Guest

I have dealt with the Scooter Store for about 10 years and haven't had any problems to this time. When it needed new batteries they were here the same day I called, but that was only because they happened to be in my area making a delivery and had the batteries I needed on their van.

One reason the batteries might not be holding a charge could be because you don't charge them often enough. The directions and the delivery person both said to plug the charger in at least every two weeks and preferably every week, even if the joy stick indicates that they are fully charged. You are not to let them get completely uncharged. Could that be why your chair quit running in the street.

If you had a cell phone, you could have called for help either 911 or somebody that you know. The vinyl pouch on the back of your chair is no big deal, if you are so disabled you couldn't get out of your chair when it stalled, how are you going to put anything in the pouch on the back of your chair? Naturally if you put too much in it at one time, it will tear. Have you called the Scooter Store?

I have heard through the grapevine that they are in bankruptcy.

One more thought, have you thought about getting a prosthesis? I know people that have artificial legs that get around all over in all kinds of weather.

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Martha Reissen

The Scooter Store stopped sending me statements

the Scooter Store stopped send me a statement in September and then sent me a statement requiring me to pay the whole amount as I had broken my contract for my agreed upon monthly statement. In the meantime I had sent a check to payment address on an old invoice they cashed the check and still didn't send a statement of my account, of course there is no way to contact them through any of the numbers or email address. I sent in my payments for October, November & December with the same results. At one time I reached a Restructuring Info number and the lady said she would send my problem to the team to see what they said. I called 2 months in a row same answer, no results.I now can't find that number anywhere on the net. I think I am going to stop paying my bill and they can come and get me. I NEED HELP.
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1 comment
Guest

When a business is in restructuring, that basically means they are either in bankruptcy or just out of it.

Shellby Dwm
map-marker Englewood, Colorado

Has a hard time with the scooter store

now I have an idea to help ppl with power wheel chairs if you have a power chair in working condition and would like to help someone in need please contact me at angelsamongusassistedliving@***.com You can also contact me at my website www.angelsamongusassistedliving.com or call me at 304.750.2226 I am wanting to give back because it took a year of my life to get my chair fixed and I know there are ppl still out there fighting with The Scooter Store If anyone has contact info to a class action lawyer forward it to me please God Bless Carey Coffman
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Loss:
$3500
Anonymous
map-marker Tampa, Florida

My husband recieved a mobility chair and the very same day a motor went out it took 2weeks to get them to repair it. Now the chair is down for the 5th time and we cant get anyone to help.

The motors r going out again, the batteries won't hold a charge they have been changed already and even had to have new charger. The chair is falling apart and no one will do anything to help. Now what r we suppose to do we r stuck with a chair that won't run it gets charged and suddenly stops. It shuts down on its own. It has so many problems and there isn't anything we can do .If my husband didn't need it we wouldn't have gotten it. We should at least b able to get a replacement. *** my husband couldn't even use it for the first two weeks after he got it because of the motor going out.
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Loss:
$6000
2 comments
Guest

First of all there isn't any such words as "r," or "b." Unless you live in a town where the Scooter Store is located it does take awhile for a person's chair to be repaired. This depends on location of service centers and when they can get to you.

As far as batteries not holding a charge, you are supposed to plug it in and charge it on a weekly basis, even if it doesn't indicate that it needs to be charged. I got a power chair from the Scooter Store about seven years ago and the only trouble I had was after five years I needed new batteries. Because of my location it would have taken awhile for their service person to do that, but it just so happened that on the day I called they had one of their vans in my general area and they had the particular batteries that I needed on the van at the time.

Do you happen to think this is the Scooter Store site? If so you are wrong, I would suggest going directly to their site.

Guest
reply icon Replying to comment of Guest-743634

There's no such word as awhile!

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Norine Dsv
map-marker Philadelphia, Pennsylvania

SEE LETTER

September 3, 2013 The Scooter Store P.O. Box 660115 Dallas, TX 75266-**** ATT: Cash Funds I just received another invoice from your company stating that I owe $691.86. As you know I had received a refund from you at the beginning of March of this year for $678.77 which you promptly stopped payment costing me $15.00. I then received second check for $678.77 at the end of March this year. When I cashed that check it clearly indicated that you had corrected your accounting error. You sent me another invoice dated April 27, 2013 for the same amount. I don't understand why you keep sending me invoices for amounts that I do not owe. In reference to that invoice I spoke by phone to a Representative who reluctantly gave me his name as Mike B. ( I doubt very much that is his real name) He informed me not to pay and he would research the charge and call me back. As usual, I did not receive a call or any other communications from your company until I received another invoice for the same amount. I do not want to resolve this through the BBB and the bankruptcy court but if I have to, I will. My records show that the Scooter Store was paid $2,798.90 by me plus Medicare paid $1,543.64. Another payment was sent to you from AARP for $385.91 for a total payment of $4,728.45. You sent me refunds of $ $1,318.23 and $678.77. That clearly indicates that you have received a total of $2,731.45 Due to your chapter 11 bankruptcy, I have researched SPIN LIFE (www.spinlife.com )and discovered that they are selling the same Celebrity XLE 4 wheel scooter for $1,889.00 plus the charger at $145.00, the cup holder for $88.00 and the ramp for $339.00. This is a total of $2,461.00. As a result of this information, I believe you owe me a refund of the difference ($270.45). I am sure you have many unhappy customers due to your business practices and I am one of those customers. I am not financially able or willing to pay you the amount of this bill and I am sure you are not in a position to pay me the difference of $270.45. Therefore, I am willing to resolve this matter, if you send me a letter and correct your records showing my account paid in full. Still looking forward to your response. Sincerely, Richard Flippin Re: Invoice # 167****
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Loss:
$691
1 comment
Guest

I received my scooter from the Scooter Store 4 1/2 years ago. I have.never had it serviced by anyone.

However now i need new batteries for it because it will not take a charge. I am disabled and need my scooter working. The Scooter Store is no longer open and i can not find any place else to work on it and bill medicare/medicade. What am i suppose to do now???

I actually did find one place as long as i pay them cash, the service charge alone is $75.00 which i can not afford to pay. Please can't someone help me???

Shaletha Nre
map-marker Pigeon, Michigan

They frauded me and social security

I purchased a power chair Back in 2012 from this company, when I man cam out he fitted me for a chair, Upon signing the paperwork I saw that the price was 2500 more than what brocure said , I asked him about this and he told me extra cost was for anytime I needed repairs and it would be covered so I thought it was like an insurance policy. I had to have batteries replaced and called them after 3 months of calling back and forth they finally replaced batterys, The batteries lasted about 6 months and they told me I wasn't charging it right, they told me problems with insurance ect I replaced myself They keep on saying I had a 258.00 balance and that since I was renting machine couldn't do anything for me renting I thought my insurance was paying for it, they charged my insurance company over 300,00 for 2 batteries and then with the 50.00 per month I pay they charged me again for the batteries and now they say I still owe them and trying to collect again, I have proof of what they charged me and medicare but wont do anything about it, I contacted the better business bureau and they refused to answer back on the complaint, they charged me $2500. 00 More than brocure they have ripped me and medicare off and get away with it because their big business This company is commiting fraud and is getting away with it.
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Loss:
$2700
8 comments
Guest

I have paperwork which state's a grabber would be given with the Scooter store power wheel chair. Even on the paperwork it did say this and I signed upon delivery trusting this Company and then found out later when asking where this grabber was, the company officials lied and said it was being sent and to wait.

I found out even later I was being defrauded and they said even though between the rep. who sold me the chair and delivery person, the grabber is on all their paperwork, which now was not going to be delivered as originally promised and told me which I am shocked now that they due not offer a grabber with their product by a Manager rep..Not even apologizing for the original lie from the rep who sold the chair. I can see why the Scooter Store got caught in their own willful knowingly deceit and fraud and a class action suit who customer's that are involved get some of the action as the Federal govt. seems to be getting there's.

There should be a hungry Attorney out there who will take on the people's case of this fraudulent Company. Furthermore, who is going to maintain the power chairs people purchased in trust from this Company that closed it's doors?

Guest
reply icon Replying to comment of Guest-719283

good luck finding anyone to service chair, I tried to get batteries replaced by a medical equipment store and they refused because of the scooter store and don't want to be associated with them.

Something needs to be done they have ripped off many people and insurance companys and they still want more

Guest

I am curious why the manufacturer of the chairs doesn't "step up to the plate" and help all these people. I think well over 65% of the vehicles that people received from the Scooter store were made by PRIDE Mobility.

They (PRIDE) have removed themselves from being "Friends" of The Scooter Store, but it is their product that isn't performing properly. If I were the government ...I'd check on that company as well.

PRIDE made big profits on the Scooter Store's powerchair sales and the aftermarket sales as well. I heard that the Scooter Store was given special dispensation for trying to sell predominantly, PRIDE products.

Guest
reply icon Replying to comment of Guest-717559

I even tried to get replacement batteries from a medical equipment store and they refused to give me batteries to replace because of the scooter store they say none of their batteries will go in any of there scooters or chairs

Guest

anonymous: I am not ashamed of the service I have gotten from the Scooter Store. I have had my scooter since 2002 and I love it and have had very nice people talk to me on the phone and come out to put new batteries in it.

They are really friendly and enjoyed them very much.

Other than that I have not had any problems.

Guest

Scooterstore brochure and web site are particularly uninformative. This reluctance to give substancial information is repugnant and wide open for fraud.

Guest

I had a power chair from the Scooter Store for four years before I needed to have the batteries replaces. Are you sure you are keeping them charged right? The only time I saw the price of my chair was when I received the paperwork stating that it had been paid for by medicare, and that was two-three months after receiving the chair.

Guest
reply icon Replying to comment of Guest-708084

I thought medicare paid too but after the fbi raid they had they now say that medicare only leased the chair so I cant even get them to come out to repair now, I charge my batterys for 8 hrs every day , if you ever look at some complaints on the scooter stores facebook pagem you will see a lot of complaints about batteries only lasting a year, I use my chair for everything, I live by myself so have to do everything from cleaning laundry, going to the store and working in and out of the house so it gets a lot of use.

Thank you for your response though, I cant believe that when I complained to the BBB scooter store refused to answer, The BBB has a bad rating on them,

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Vanda Yqa
map-marker Lexington, Kentucky

It cost HOW MUCH???

The Scooter stoore man came to my house. He made all his measurements etc. I don't have Medicare but I do have good Insurance. He and I both signed a contract for a chair. The chair was supposed to be no more than $10,000.00 of which I am responcable fo 10%. I got a call from him a couple of weeks later, he told me he was changing the type of chair he was getting for me to one that is LESS expencive.... They brought my chair. It's a nice one, BUT. Then I get the bill. They charged my Insurance co. close to $22,000.00 for the chair, of which I have to pay 10%.And they want larger monthly payments than I agreed to. I called them and told them that I had a signed contract for much less than they charged me. I was told that they have "Great Lawyers" and that they will wreck my credit if I don't pay. I tryed to call the man here in town that came to my house but he would no longer take my calls. I'm glad they went belly up. They deserve it.
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Loss:
$1800
Anonymous
map-marker Newburgh, New York

I cannot start my powerchair because the switch doesn't work at all.

I called the Scooter Store a week ago, with a problem, I was told it would be 4 to 8 weeks before they could send someone to service the chair. OKAY! I again called this morning informing them that I am having a hard time starting the chair.I was told I had to wait. I called a second time, because the chair won't start at all I was told to make should that the Batteries were charged, I replied that they were. I was then told if I could not wait 4 to 8 weeks, to find another provider.
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5 comments
Guest

I needed my chair repaired but cant get it fixed now I'm being told that your company is no longer in my insurance provider coverage.what can I do now please call or e-mail me.

Guest

I am curious why the manufacturer of the chairs doesn't "step up to the plate" and help all these people. I think well over 65% of the vehicles that people received from the Scooter store were made by PRIDE Mobility.

They (PRIDE) have removed themselves from being "Friends" of The Scooter Store, but it is their product that isn't performing properly. If I were the government ...I'd check on that company as well.

PRIDE made big profits on the Scooter Store's powerchair sales and the aftermarket sales as well. I heard that the Scooter Store was given special dispensation for trying to sell predominantly, PRIDE products.

Guest

Yes this company is nearly out of business. They laid off 150 people in February.

Then a couple weeks later were raided by the Feds at their HQ. Then about a week or so later they furloughed their whole staff - in the end only bringing back about 200 (out of roughly 1500). They are now in Chapter 11 bankruptcy.

How do I know this - well not only do I live in the town their HQ is in, I was one of the 150 laid off right before the federal raid...at this point you should try to find someone else to fix your chair. Sorry :-(

Guest
reply icon Replying to comment of Guest-688256

I am one of the thousands of field employees that lost their jobs. In my opinion, it is people like you that gave false info about TSS to the government and now thousands are stuck.

I've worked for TSS for about ten years. I haven't done it for the paycheck.. $11.50 an hour... It was because I was helping people.

By the way, The FBI never found ANY fraud what-so-ever... Thanks to people like YOU and Obama and the Affordable Health Care Act...

We can't help these people.

John N Mzy

This company has had some serious problems lately, with allegations of fraud, scamming people and Medicare, etc. I believe they were raided by the feds a few months back and most of their employees are gone now. They probably have no one to help you because of their present circumstances. You would be wise to go to another company if you need a motorised wheelchair. I doubt Medicare would buy you a new one. If you want and/or need one to buy on your own, I would suggest Amigo, Inc. based in Bridgeport, Michigan. Their website it:

myamigo.com

These people basically invented the whole motorised wheelchair concept. They work with you, are dedicated, and above all, very honest and will not scam you like others. I highly recommend their products and them. They do NOT build or sell junk like others.

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Anonymous
map-marker Seattle, Washington

Defective batteries from scooter store repairs dept.

I had my scooter batteries replaced 6 months ago and then they quit working. I called the repair dept for service. After not hearing from them for 2 weeks I called and they said the paper work was messed up. They tried to blame it on my Doctor's office but my doctor was faxing the proper paperwork. It took 3 months to get batteries! When he came I asked if they were under warranty, he said no, I asked him if they would be pro-rated he said no. They charged medicare for the new batteries, which replaced the defective ones they put in on the previous visit. Then to top it off they charged me 67.00 to replace the defective batteries (I wonder if the 1st set, the defective ones were even new at all). I can-not stand their lying ad cheating of medicare and seniors!
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Loss:
$67
1 comment
Guest

try batteryshark.com good prices. they screwed me over with repairs, I cant find someone to fix it with my insurance. iam a double amputee

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