Scooter Store Complaints and Reviews

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Scooter Store
Main address: 12851 Reservoir St. 91710 Chino CA
1-888-839-7088, 909-287-0388, 909-902-0858, http://www.scooterdepot.us/help.php?section=contactus&mode=update
  • 66 complaints
  • $63.6K claimed losses
  • $964 average
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  • Jun 02
  • Dealers
  • Leicester, Massachusetts
  • Faulty Scooter
  • 1
  • 1
  • 56

last week my chair stopped in the middle of the road,was by myself and I only have 1 leg, I am so sad HELP the battery wont hold a charge,all the bolts fell out from under the seat except one of them,my pouch in the back of my chair came apart inside the seam let go and I can not put anything back there,never had a good experience with the scooter store,I am in need of some serious help what's a... Read more

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  • Jan 25
  • Products
  • Bad Customer Service
  • 1
  • 1
  • 40

the Scooter Store stopped send me a statement in September and then sent me a statement requiring me to pay the whole amount as I had broken my contract for my agreed upon monthly statement. In the meantime I had sent a check to payment address on an old invoice they cashed the check and still didn't send a statement of my account, of course there is no way to contact them through any of the... Read more

Was this review helpful? 2 0

     

  • Jan 02
  • Dealers
  • Englewood, Colorado
  • Power Wheel Chair
  • 31

now I have an idea to help ppl with power wheel chairs if you have a power chair in working condition and would like to help someone in need please contact me at angelsamongusassistedliving@hotmail.com You can also contact me at my website www.angelsamongusassistedliving.com or call me at 304.750.2226 I am wanting to give back because it took a year of my life to get my chair fixed and I know... Read more

Was this review helpful? 0 1

     

  • Nov 17, 2013
  • Auto
  • Low Quality Scooter
  • 1
  • 1
  • 34

The motors r going out again, the batteries won't hold a charge they have been changed already and even had to have new charger. The chair is falling apart and no one will do anything to help. Now what r we suppose to do we r stuck with a chair that won't run it gets charged and suddenly stops. It shuts down on its own. It has so many problems and there isn't anything we can do .If my husband... Read more

Was this review helpful? 0 2

     

  • Oct 01, 2013
  • Auto
  • Philadelphia, Pennsylvania
  • Refund Claim
  • 1
  • 1
  • 74

September 3, 2013 The Scooter Store P.O. Box 660115 Dallas, TX 75266-0115 ATT: Cash Funds I just received another invoice from your company stating that I owe $691.86. As you know I had received a refund from you at the beginning of March of this year for $678.77 which you promptly stopped payment costing me $15.00. I then received second check for $678.77 at the end of March this year. When I... Read more

Was this review helpful? 0 8

     

  • Aug 28, 2013
  • Auto
  • Scooter For The Hanicaped
  • 8
  • 8
  • 114

I purchased a power chair Back in 2012 from this company, when I man cam out he fitted me for a chair, Upon signing the paperwork I saw that the price was 2500 more than what brocure said , I asked him about this and he told me extra cost was for anytime I needed repairs and it would be covered so I thought it was like an insurance policy. I had to have batteries replaced and called them after 3... Read more

Was this review helpful? 1 7

     

  • Aug 09, 2013
  • Auto
  • Lexington, Kentucky
  • Power Chair
  • 153

The Scooter stoore man came to my house. He made all his measurements etc. I don't have Medicare but I do have good Insurance. He and I both signed a contract for a chair. The chair was supposed to be no more than $10,000.00 of which I am responcable fo 10%. I got a call from him a couple of weeks later, he told me he was changing the type of chair he was getting for me to one that is LESS... Read more

Was this review helpful? 6 7

     

  • Aug 09, 2013
  • Auto
  • Lexington, Kentucky
  • Power Chair
  • 100

The Scooter stoore man came to my house. He made all his measurements etc. I don't have Medicare but I do have good Insurance. He and I both signed a contract for a chair. The chair was supposed to be no more than $10,000.00 of which I am responcable fo 10%. I got a call from him a couple of weeks later, he told me he was changing the type of chair he was getting for me to one that is LESS... Read more

Was this review helpful? 0 0

     

  • Jul 25, 2013
  • Auto
  • Scooter Servce
  • 5
  • 5
  • 125

I called the Scooter Store a week ago, with a problem, I was told it would be 4 to 8 weeks before they could send someone to service the chair. OKAY! I again called this morning informing them that I am having a hard time starting the chair.I was told I had to wait. I called a second time, because the chair won't start at all I was told to make should that the Batteries were charged, I replied... Read more

Was this review helpful? 2 1

     

  • Jun 14, 2013
  • Auto
  • Panama City, Florida
  • Shop Rider Motorized Chair
  • 1
  • 1
  • 98

Was suppose to get a scooter not chair. Told me to try and if not the rep would take it back. WRONG said they couldn't take back. Was away and couldn't take chair so battery lost charge. Was told nothing they can do, even if I had RX from doctor for repair. Had to find someone local for battery as they don't do that. I tried calling local rep and voice in full, couldnt even get help from him. I... Read more

Was this review helpful? 2 2
 
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